Farmers around the world are to thank for something you’ve eaten in just the past few hours. But for all their hard work and perseverance, they’re often misunderstood. And for those of us who work in marketing, misunderstanding this important segment can result in communication that is unfortunate and ineffective to outright alienating.
With that in mind, here are three of the most important things I’ve learned while marketing digitally for ag brands.
Farmers are Undeniably Digital
Some of us may see farmers as less sophisticated in how they process digital information, or even resistant to modern technology as a whole. And while I’ve since found this to be untrue, it’s a misconception that was present in my own bias before I started working with ag brands and the actual farmers they serve.
The fact is, farmers want what’s best for their business (more on that in a minute), and many of them are leaping forward with technology in ways that might surprise you.
It’s not just sensors and self-driving tractors, though. Farmers are using technology to digest more information, more quickly, and in more places. Years studying website analytics, email open rates, and content engagement have taught me this about farmers: they have not stepped timidly into the 21st century.
In some respects, this segment has a greater need for real-time information than the rest of us who take it for granted. I’ve learned, for example, that when farmers have “down time” while sitting in a GPS-guided tractor for a few hours, they may use that time to check commodity prices on their smartphone and do other research online that will influence their daily decisions.
This is an opportunity for us to reach growers when and where it matters, whether it’s an update on their grain contract’s performance, or a relevant paid search ad that puts the right product in front of a serious prospect. This is also further evidence for the need to provide mobile-friendly websites, email design that displays well on all major devices and email clients, faster page load speeds, and where applicable, dedicated mobile apps.
Farmers are Business-Minded
As a child, some of the first Hollywood depictions of farmers I saw were laid-back, cheerful, straw-chewing guys who preferred the newspaper to the TV and whose idea of “business” was the bank on Main Street. The nearest farm to our house may as well have been a thousand miles away, as I had no accurate understanding of what it meant to farm for a living.
That’s changed over the years, and I’ve gained a huge appreciation for the weighty business decisions farmers are forced to tackle every day. They aren’t playing in the dirt; they’re literally trying to provide for their families, send their kids to college, and finance combines that cost more than my home. The much bigger farmers spend even more of their time managing millions of dollars worth of farmland, equipment, inputs, and employees.
Farms aren’t just tracts of land. In most cases they are someone’s business and source of income. Of the over 2 million farms across America, “about 97 percent of U.S. farms are operated by families – individuals, family partnerships or family corporations.” (source) We shouldn’t be surprised, then, that bookkeeping terms like accounts payable/receivable, assets and liabilities, invoicing, and payroll are part of the modern farmer’s lexicon.
Because of this, I’ve learned that successful marketing to ag growers includes things like:
- stories that make the brand relatable and human while establishing key business promises
- performance data showcased through intuitive web design
- simple proof points that highlight brand successes
- a clear next step that makes it easy for farmers to engage
It helps to remember that we’re not just speaking to men and women who work hard in the field; these are people who also put in long hours in front of computer screens and sitting at desks.
The Human Component Still Matters
The farmer demographic should be familiar to us in that they are digital users and business-minded. But one of the ways marketing to this audience may be different from others is what makes for a successful conversion.
If you’re a digital marketer like me, and especially if you’ve marketed to millennials, your default call to action (CTA) might be mostly- or fully-digital. For example, you might be asking website visitors to add a product to their cart, download an app, or subscribe to an email campaign. And all of those can be useful in ag marketing, too.
But in my experience, when it comes to converting anonymous farmers into valuable customers, the goal conversion has always relied on human interaction. The ag brands I’ve worked with put a high value on personal contact because their farmers put a high value on it. As such, the key goal of a lot of my efforts has been to connect a new farmer with a dedicated representative of the brand–not an email with elaborate next steps, not a text reply, and not a chat representative online. Even when the on-site conversion was filling out a contact form, its express purpose was to prompt a follow-up by the right person at the brand.
This is important to recognize in our line of work. While other audiences might respond better to immediate, non-personal CTAs, the average farm principal operator is about 55 and many still like to know their business has the attention of an actual human.
If your image of the American farmer is grandpa puttering around on a 19th-century cast iron tractor seat, unconcerned with things like financial dashboards, think again. Modern growers may still value “traditional” things like frugality and repairing their own equipment, but the data shows their commitment to keep pace with the speed of today’s technology.
Seeking to understand this audience better through data, analysis, and face-to-face conversation is as critical as ever.
On a related note, this video from a few years back that DKY produced in 2010 for Cargill (note some outdated stats) helps articulate our appreciation for the American farmer.